1. What areas do you serve?

We proudly serve the Oklahoma City metro, including Edmond, Moore, Norman, Mustang, Yukon, and surrounding neighbourhoods. If you’re unsure whether you’re in our service area, feel free to reach out — we’re happy to check!

2. Do I need a Meet & Greet before booking services?

Yes. A complimentary Meet & Greet is required for all new dog walking, running, and drop-in clients. This helps us learn about your pets, go over routines, confirm access, and ensure we’re a great fit.

3. How do I schedule services?

You can schedule through our Book Now button on the homepage or by filling out the form for the specific service you need. We will follow up to confirm your appointment and any details.

4. What happens during a Meet & Greet?

We’ll meet you and your pets, review their routine, discuss their temperament and needs, walk through your home access instructions, and answer any questions. It usually takes 10–15 minutes.

5. Are you insured?

Yes. Urban Paws Co. is fully licensed, bonded, and insured for pet care and service visits for your peace of mind.

6. How long are your visits and walks?

Walks and drop-ins vary depending on the service chosen (15, 30, 45, or 60 minutes). Each visit includes updates, treats, fresh water, and anything else your pet needs within that time frame.

7. What is included in a drop-in visit?

Drop-ins typically include feeding, water refills, bathroom breaks, medication (if needed), playtime, and a quick update so you know how your pet is doing.

8. How does pet waste removal work?

We come to your home, clean the yard thoroughly, remove all pet waste, and dispose of it properly. You can choose one-time, weekly, or biweekly service.

9. Can you administer medication?

Yes — we can administer basic medications such as pills, drops, or supplements during a drop-in visit. Please provide clear instructions during the Meet & Greet.

10. What if my dog is reactive or nervous?

We work with many shy or reactive dogs. Please share this information in your intake form and during the Meet & Greet so we can take appropriate steps to ensure their comfort and safety.

11. What if the weather is bad?

For extreme heat, storms, ice, or unsafe weather, walks may be adjusted, shortened, replaced with indoor playtime, or rescheduled. Your pet’s safety is always the priority.

12. How do you access my home?

You can provide us with a key, door code, or access instructions during the Meet & Greet. All access information is kept private and secure.

13. Do you send updates after visits?

Yes! After each walk or visit, you’ll receive a quick update letting you know how things went — including pictures whenever possible.

14. What is your cancellation policy?

We understand things come up. We kindly ask for at least 24 hours’ notice for cancellations so we can adjust our schedule. We can work with last-minute cancellations on a case-by-case basis; things happen.

15. How do payments work?

Payments can be made after the service is completed via Venmo, Cash App, Zelle, or cash. We try to make it as convenient as possible while ensuring no transaction fees for our customers. Weekly or recurring clients may receive simplified billing options if requested.

16. Do you offer multi-dog or recurring service discounts?

Yes! Multi-dog and repeat-weekly clients may qualify for discounted rates. Ask during your Meet & Greet or include it in your intake form.